Mastering the art of communication

B usiness owners can boost employee morale by making an effort to communicate their requests politely and maintaining a positive attitude.

When delivering bad news, such as layoffs or pay cuts, address the issue plainly instead of talking around the issues, advises Karen Friedman, the author of "Shut Up and Say Something: Business Communication Strategies to Overcome Challenges and Influence Listeners." In an interview with Forbes magazine, Friedman says bad news should always be delivered in person.

Speaking positively about others is also important. Business leaders do not inspire trust or confidence if they discuss another employee in a negative way amongst coworkers.

"Don't talk about other people. That identifies you as a gossip and someone who can't be trusted," Friedman tells Forbes noting that "you meet the same people on the way up as on the way down."

Inc. magazine also emphasizes that while offering employees feedback is a necessary part of business, criticism must be constructive. Mastering the art of communicating a problem while being respectful is crucial.